Customer Testimonials
I can personally speak to my interaction with Salesperson Dontrell Jones. He is respectful, kind and a go getter. You can tell he enjoys what he does and cares about the customer as well as his co-workers. Ask for him!
I always like taking my car here. They're always curtious &they do a great job. I enjoy their 'coffee bar', while I wait. Thank you, Luther Mazdaa.😊
We went in to purchase our 2020 Subaru Forester and we had the pleasure of working with Dontrell Jones. He was courteous and helpful through the entire process and was always trying to help out in any way. I will definitely be buying my next vehicle from here. Thank you again Dontrell!!
Fair transaction; quality customer service.
I recently went here to buy my first brand new car. I was welcomed immediately and was sat down with Micheal. Micheal helped me work everything out and was very nice and informative answering all my questions. Shaun was also a huge help with breaking everything down for me. They drove the car from Martin City to me. It was a long day of just hashing everything out. They both stuck by me and we finally made the deal. I am very happy with my new car!
Great service, professional and respectful. Shay provides excellent customer service.
If you’re shopping for a vehicle, the only place you need to go is Luther Mazda and ASK FOR MICHEAL! Micheal is BY FAR the best salesman I’ve ever met. I’m an EXTREMELY tough customer and was completely against Mazdas in general. I looked at several used vehicles at Luther Mazda for months and they could never sell me on a vehicle as I’m very picky and know what I want. Nevertheless, Micheal was extremely patient, always nice (even when I wasn’t the nicest person to deal with) and always upfront about everything. He did ...
I had a wonderful experience with Alaric King. He was incredibly kind and had extensive vehicle knowledge. Shaun, Xavier, and Sam were extremely helpful and Luther Mazda will continue to earn my business because of these individuals!
Go see Shay, she’s great!!
Go see Shay! She will take great care of you 🙂
Go see shay
Go see Shay. She gives you honest opinions, honest facts. Won't try to upsell you unless it's important. Great experience purchasing from her
I was inquiring about selling or trading my vehicle. Chloe Kimbrell was a HUGE help. She made the process easy and understandable. I get headaches when it comes to this and its a big commitment. She made me feel at ease and offered us a pretty high value for out car too. Thankful for her and the team. Will do business with her again in future. Ask for Chloe. She is by the best!!
The staff was friendly and genuinely interested in helping us find a car that met our requirements. The financing process was very smooth. We found that they had very competitive prices. We would definitely go back to purchase another car.
I just got my first car, a Honda Accord sport! My experience at Luther Mazda was great and the salesman Isaiah was so nice and helpful with everything!
Great facility and very nice staff. I highly recommend working with Isaiah! He's a great person to work with and very funny!
The best buying experience in a long time. Alaric, Dontrell, Shaun, and Sam all were great to work with. They listened and found me the vehicle in stock and I decided to step up to a MX-5 Carbon. I failed to notice a disclosure from the factory regarding the shortage on Bose so they deducted it from the price. Disappointing the factory could not deliver this but it is not the dealers fault and Shaun was very transparent on this so I did not believe I was getting something then realizing it was not on the vehicle. He found me ...
Best experience I’ve ever had at a car dealership! Isaiah and Alaric were so nice and not pushy like you’re used to with other salespeople in the car industry. They were friendly, knowledgeable, and accommodating. They even helped us order the exact car we wanted since it wasn’t on the lot. Shaun was super helpful in getting us the car as well. He got us an accurate ETA for the arrival and even helped us out on the pricing. Samantha made the paperwork process a total breeze. She’s quick and explains everything thoroughly. Luther Mazda folks ...
Ask for Isaiah Henderson! He was great and seemed very genuine. I highly recommend working with him!
Had a fantastic experience with this dealer and especially the salesman Mr. Isiah Henderson. Would recommend to anyone and I will be doing business with them in the future.
Typically everything said and done before an automobile sale is designed to benefit the dealership. For example, they tell you what they think you want to hear, or begin overcoming objections, rather than putting in the extra work to educate you and find a matching product. Shaun is the exception to the rule! He remained extremely patient during an unusually challenging set of circumstances that took several days with a multitude of obstacles. He found a way to overcome them with genuine concern, and placed my needs equally, or before the dealerships. Most dealers would have, and did, punt. Many ...
I had a good experience here. We worked with Chloe Kimbrell and she was really patient with us and helped us out a lot and did her best to get us as good of a deal as possible.
I came in with my daughter to help her get her car traded in on a Saturday. We worked with Isaiah Henderson for the sale, he was polite and very helpful explaining all the features of the car to us. A wonderful car buying experience.
I want to say thanks to Isaiah for his time and patient with us while I am trying to make right decision carefully to make sure safety and my kids needs for a vehicle. He does an amazing job and being able to communicate with us with sign language. His team are an amazing as well. I would recommend him for deaf community. 🙂
Although we chose another option Isaiah and the folks at Luther were very professional
I've gone through them twice, both times they were able to help me make a decent deal and give me a good trade in offer on my car. They are always patient which I appreciated, Isaiah was able to get me a fair deal with what I came in with. Isaiah was great to go though.
I wish I could give 5 stars but unfortunately my initial experience was not great. Very rough start to the sales process but eventually Shaun and Isaiah got involved and helped save the deal. With Shaun & Isaiah the purchase/trade in process was very easy and enjoyable. Received title work quickly and very happy with my new car.
It was a great experience, helpful but no pressure from the sales rep. Everything was set at MSRP and had decent inventory on the lot.
Isaiah was great. He was very detailed. Shaun was willing to make the deal work. Thanks to you all!
My first NEW car at the age of 76!! Russell and Shaun couldn't have been more helpful. Answered all our questions and delivered absolutely the best customer service I have experienced lately. Great to work with. Love my new Soul Red Mazda CX-5. Shout out to Samantha in the financing department. Explained everything with such detail. Once again excellent customer service. Thanks to you all for making our car buying such a great experience ☺️☺️☺️☺️☺️
Came into the dealership not knowing what to expect. They were able to assist me when every other dealership turned me away. The gentleman Isaiah was a great help to me. They were able to get me into a vehicle when I was desperate to get one. They were all very polite and helpful. I would come back and get my next car from them with no question! I would give them 10 stars if it were an option
We were very happy with the service and ease it was working with James Barber on getting my wife's new CX-50 . He was not pushy and new alot about the vehicle we were looking at .
Isaiah helped me and my wife find the perfect vehicle for us today. He really worked hard to get us what we wanted for the price we wanted it at. Would definitely recommend coming to this dealership!
If you need a Mazda,definitely come here.Chris Eastham was great to work with. He communicated very well and was honest and upfront with everything.He and James got us in our SUV quickly.Everything was quick and we are so happy with our new ride!
Isaiah worked with me, I was trying to get in and out quickly to respect their hours, but they made me feel at home. Wanted to take a moment to thank you for your time last night. Explaining everything in detail, etc. It is highly appreciated. By far the best experience I’ve had at a dealer in my life. So thank you! Will be sending you referrals! Everyone I dealt with in relation to the transaction was great. You can tell they are about relationships and building them to last. For the first time in my life, I went ...
I purchased my Mazda CX-5 in 2019 before it was Luther's. I was not impressed with that aspect a lot of errors. But the service department has always been great. When I call to schedule an appointment for Maintenace, they always work with my time frame. Service department employees are friendly, and I know everything will be taken care of.
By far one of the best car shopping experience I’ve ever had. Shay and Shaun were great. Definitely Recommend
Fantastic experience. Called ahead of time to see if a vehicle was available. Was able to test drive and purchase my vehicle the same day. James was helpful, informative, and direct with any questions or concerns throughout the purchase process! If you’re looking for no hassle or unnecessary sales pitches. This is the spot.
I had a wonderful experience at this dealership. I am a bit of a "slow mover" on huge purchases, and that is exactly why I am going back today or tomorrow to finalize a purchase. My salesman, James, was completely well mannered and NEVER once put pressure on me to make a decision. My entire encounter with him has been easy. He has been forthcoming, no silly business, he is personable, and just the type of salesman that works for his customer. A good salesman works as an ally between his employer and his customers. James did just ...
Isaiah was great! He listened to what we wanted and wasn't pushy at all. Everyone was great from the time we stepped on the lot till the time we drove off in our Rogue. It was quick and easy they will definitely get my business again.
I knew what model I wanted and they had it out front for test driving. Took it home with me. Easy, stress free process. Thank you, Don!
Shaun, Dontrell, and Tyrone has made my car buying experience easy and they all provided their best service. I travelled from Omaha to KC and each were willing to work around my schedule, and made themselves available for any questions I had over the phone. If you are looking for a Mazda, which is a great brand, go to Lee’s Summit if you want an experience that differs from the average car dealership.
Had a great experience at Luther Mazda! Dontrell Jones took very good care of us, super courteous and helpful! We felt at ease and got the car we were looking for without any hassle. Thanks Dontrell!
I recommend Luther Mazda. Lee's Summit when purchasing your next vehicle. The Customer Service is 5 star treatment beginning with Dontrell our salesman. No pressure. The dealership staff steered us in the right direction- one that truly met our needs. New vs used, reliability, warranties all helped in making
Great service and staff.
A great dealership to work with and working with Dontrell was the best part! He kept us in the loop as to when the car was in, etc. So easy to work with, had the paperwork ready when we can in and took our trade-in without a problem. I highly recommend Don and the dealership.
Russell and Shaun went out of their way to provide the best car buying experience possible. No pressure and no hassles, worked with our budget to make sure we could get the car we wanted. Top notch customer service, highly recommend.
Just yesterday I spent a few hours working with Isaiah on buying my new car. I hadn't planned on buying anything when I initially drove on to the lot, but my mind was quickly changed when I met with Isaiah. Frequently, in my short lifetime of shopping for cars, I am met with salespeople who appear bored, pushy or egotistical. I was so pleasantly surprised upon meeting Isaiah. He was friendly, polite, and accommodating. The entire time we worked together, he was so kind and understanding (I had a very tired kiddo who cried A LOT). I was set ...
The sales manager Shaun Hanson and the salesperson Isaiah Henderson are both fabulous!!! Very easy to work with and were straight shooters, very nice!! The application process was very easy not overwhelming and they were willing to work with you without pressure!!!!!! I would give 1 million stars all the way to the business office!!! They listen to you and don’t act like your an idiot. Fantastic jobs guys!!!!
I am stuck between two vehicles right now based off of only research. The next step was to take them for a spin. I was really worried about the pressure I would get when I had another car from Toyota I wanted to drive. They let me go for a test drive and then let me go. No pressure. Super friendly. I had come in ready for a battle and am just shocked at how easy they made the entire experience. Mike was incredibly friendly and easy going and if I end up with the Mazda I can't wait ...
I’ve had a Mazda since 2016 and have been coming to this dealership for the past 4 years. Recently, the dealership was bought by Luther Mazda and you can see a drastic difference in service quality. We purchased a new Mazda CX-9. We worked with Shaun, Dontrell, Tyrone, and Samantha. Across the board, we had a phenomenal experience. Tyrone made us feel welcome and ensured we were paired with a top notch sales person. Shaun was transparent throughout the entire sales process. It didn’t feel like your typical car buying experience. If/when we buy another Mazda, we will specifically ...
I just bought a used vehicle here yesterday at this dealership I cant express enough how well I was treated!! Isaiah H. was my salesperson he was super friendly and made me feel comfortable and at ease in every step of the buying process. He answered all my questions I had. I had been pre approved through my bank but wasn't to happy with the terms. The manager there ( I'm sorry I didn"t get his name ) helped me with getting financed through another bank with the terms I wanted. They actually delivered my car to me ...
I would like to edit this review. I was contacted by the sales manager at Luther Lee's Summit Sean(sp) Hanson whose customer service was outstanding. He took the time to truely listen to why I was frustrated and went above and beyond to fix the issue. He stated that his ultimate goal was to improve the customer service and experience at Luther's and if he continues to focus on this as he did with me I do believe he will greatly improve this dealership. I am changing my review rating to a 4 star based on Sean alone ...
Isaiah was extremely helpful, knowledgeable, and friendly. Very easy to talk to and answered all of my questions!! Will work with him again in the future:)
Great experience! Worked with Isaiah who was friendly and not pushy! Very knowledgeable.
Tyrone and Dontrell were absolutely a HUGE help!! Tyrone was very helpful and listened to me and gave me great advice!! I couldn’t thank those 2 enough. I recommend anyone looking for a nice reasonable priced vehicle to shop here! 😊 Thanks again!
This has to be one of the best car buying experience I have ever had when buying a car. I want to give a shout out to my salesman, Isaiah Henderson as I had doubts that we could reach an agreement and he made it happen. Very courteous people who listen to the customer and do what is needed to get you in the car you want. I will definitely be going back to use the service department and if I need another car in the future will be going back to Luther Mazda.
What a welcoming, kind and helpful staff! Both my Mom and I purchased vehicles from Luther Mazda this weekend and the staff was excellent. They were always available to answer our many questions quickly and easily and made our experience there a memorable one. Highly recommend!
Great vehicle buying experience overall. The sales very helpful and knowledgeable about their product. Specially Tyron with best of his skills, experience helped to give the new vehicle delivery within 20 days! Isaiah helped with all car introduction and features. Would highly recommend this dealership if your in the market for a vehicle.
Santino was friendly and patient with me as I decided which would be the right car for me. He didn’t push me to make a quick decision and allowed me change my mind…3 times! Finally settled on a 2022 CX5 Turbo! Love it!
I didn't buy a car today, but I can say Isaiah Henderson and staff were very nice in their service, they answered every concern and question I had and helped me as much as they could to help me find the right car. I would defiantly come back when I'm ready to buy my NEW CAR. Thank you for your service.
This review is based off my one experience at Luther Mazda vs previous experiences at other KC Metro Area Dealerships. June of 2022 I brought my 2020 Mazda 3 Hatchback to a different KC Metro Mazda Dealership to get checked for a rattle on the right front wheel well area that had been occurring for a few weeks. After waiting for almost 2 hours, the service associate comes to be with a report and telling me that I need to spend close to $3500 in repairs. The recommended repair included replacing both front struts and the front right wheel bearing. Not wanting to just buy ...
I had a very good experience at the dealership. Samantha was very helpful and tried to get me the best deal she could. I would recommend buying a car here.
Santino was great to work with and very personable. He had a friendly demeanor, and helped us get the car we wanted without being pushy! Would recommend Luther Mazda and asking for Santino.
If you are looking for a car come and see Santino, he was attentive, kind, and he was very friendly and help me get the car of my dream
I had the best car buying experience ever here. Thank you to our salesman Santino Cortez. He was personal and really knew his stuff and he got me exactly what I was looking for. I will never go to someone else.
Love this Mazda dealership Santino was the best salesman I could’ve asked for he made my car shopping experience super easy 10 out of 10!
Would highly recommend! I went in to look for a car and Santino was very professional and helpful! Was able to answer all questions I had and was very informative.
I’ve worked with Russell over the past six years, purchasing my vehicles! Very punctual and amazing customer service. I would recommend anybody that’s looking for a new or preowned vehicle to give him a shot!
This place is great even if just looking around for a car Santino was a very detailed and well planned associate who was well versed
This place made it fast and easy to complete the car buying process. Santino is the one that hepled me. I must say thank you for making a greving mans process so painless.
Amazing service and a wonderful experience for my first time buying a car with a payment. Samantha helped me work everything out and was very nice, informative and patient answering all my questions. Because I sure had A LOT of questions. The service department is really good too. They have great availability and can get me in for my routine maintenance without scheduling out weeks at a time and they get the job done quickly and efficiently. Any employee I have came in contact with has been so nice and treated me like royalty. I will be buying all my ...
My wife and I had never leased a car before and Tyrone at Luther Mazda was an amazing help. He answered all of our questions and helped put our minds at ease during all of this crazinesses in the car buying world. Ask for Tyrone if you’re heading down!
Santino was the best salesman I could’ve asked for. He found the the PERFECT car right in my budget and never played any salesman games with me. He was kind, respectful, and patient with me as I was deciding on the car. I would absolutely recommend anyone I meet to this Mazda and I will definitely be back when I need service or ever need anything. The whole team worked to get me the lowest price possible and make it the easiest experience for me. Can’t say enough wonderful things about Santino and the whole Mazda crew!!!
I had an issue with the service department that was remedied immediately first thing on Monday morning. Had a conversation with the service director who was very professional and made the situation right. The tech who was working on my car was also very professional as well as the service advisor. Mistakes do happen and that is why I have edited my review. Sales department was also very kind and didn’t try to bully me around on the price. Started negotiations at straight msrp and that’s all it took for me to sign my name.
Wow worked with us so well. We purchased a 2023 CX-50 off the show room floor. Santino worked so fantastically to get us a deal we wanted. The new manager Tyron even went to bat for us with Mazada to get us the CX-50. Reggie in the finance office got us what we wanted in the loan and services. All I can say again is wow.
Joe was fantastic! Painless experience and so kind and helpful!!
Had a superb buying experience from Eddy’s Mazda in Lee Summit! Samantha T patiently answered my questions for over a month and helped me purchase a CX-5 with all the features I was looking for…when I was ready. Thank you!
Everyone at Eddy’s Mazda provided excellent customer service. We appreciated working we Zay from start to finish. He kept in contact with us, was extremely courteous, detail oriented, honest, and has excellent personal communication. He walked us through each step and orient us to car features. Reggie in finance was equally knowledgeable and personal. I appreciate no one tried to pressure us into anything. They even graciously provided us with a loaner vehicle night prior to picking up our car, which was greatly appreciated. We highly recommend to anyone looking to purchase a vehicle.
I had a great experience here! I traded in my car of 10 yrs for the Mazda cx-30 which I love. Everyone was so friendly, helpful, and fun to be around. Santino Cortez is who helped me and he wasn't pushy at all and did really well at making sure all my questions were answered and that I left here satisfied. Thank you guys for this great car-buying experience!
Easy peasy. Set appts online, confirmed by a human, and intake was quick and painless. Lobby has food, drink, restrooms, and entertainment (electronic and otherwise, could use a gaming console there though, that'd be sweet.). I will be back for service and who knows, maybe even buy my next Mazda here.
Zavion did an amazing job of getting me in my first brand new car. The process was smooth, even though we were communicating across state lines. Zay was kind, professional and available for all my questions and concerns. The day I picked up my car was fantastic. Thanks, Zavion and Eddy's!
Richard D. assisted me this morning with installing a bracket for my front plates and my rear plates. He was kind, and welcoming. Will definitely be back to this location for regular service. Thanks again!
worked with zay he is amazing
I can't wait to get this driver's license thing figured out so I can get this car they're offering me. Nothing's final yet but the deal seems fair no one pushed me into anything and don't want to do and the application process was relatively easy
Zay was wonderful at helping purchase a new CX-5. Very knowledgeable and it was a quick and easy process.
Wonderful experience! Zay was top notch, super friendly and helpful! You won’t be disappointed doing business with them.
Eddy's Mazda was great! I stopped by bc I had an issue with my gas tank cover not wanting to close. A very helpful employee came out & looked at it. He showed me why it was happening. Since we live on a dirt road, it gets pretty dusty. He suggested using WD40 on the closing button. Thank you! God bless you.
Delivered to my house today by my original sales guy! He went to southern MO on his day off to deliver it. Holy wowzers. Thank you!
I was fortunate enough to work with Zay in purchasing my first Mazda! He was incredibly helpful and responsive and found me the perfect car from another dealership. Zay answered any and all questions I had and ensured I got everything I wanted! Way to go, Zay!!!
Zay and Tyrone will really take care of you. Easiest vehicle purchase I've ever made. They were straight up with everything. Go see these guys, tell em Jeramy sent you!
Aston and Mark were patient and helpful in selecting my new car 🚗. A Soul red crystal metallic 3 hatchback, an amazing color!! Aston let us test drive 5 different cars! And I love my new Mazda! Lots of amazing technology when driving, love the heads up display!
Zay from start to finish was amazing! If you need a car go fo this dealership. Everyone was great and super customer oriented.
Greatest experience I’ve had purchasing a car!! The staff was very professional and personable. Santino helped me out and didn’t fail to answer all of my questions and ensure that the process was as smooth and stress free as possible. Not to mention the incredible cleaning and interior detailing Isaiah did on the car. Would never have guessed it wasn’t brand new after he was finished with it! I definitely recommend all of my friends to come here.